| Author |
Thread Statistics | Show CCP posts - 3 post(s) |
GM Icipher
Game Masters
C C P Alliance
0
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Posted - 2017.06.09 05:50:24 -
[1] - Quote
Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing. |
GM Icipher
Game Masters
C C P Alliance
2
|
Posted - 2017.06.09 06:18:33 -
[2] - Quote
Naomi Shaishi wrote:GM Icipher wrote:Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing. Thank you very much for the response, its very much appreciated. Just to clarify - if you guys look into a reimbursement and approve it, would it be done automatically or users would have to send a support ticket and request a reimbursement?
At this stage, unfortunately, I can't confirm how we will proceed, but in any case please submit a ticket. Too much data is never too bad:) And, of course, keep an eye on the forum and the news. |
GM Icipher
Game Masters
C C P Alliance
2
|
Posted - 2017.06.09 06:45:02 -
[3] - Quote
Knutbypastorn wrote:GM Icipher wrote:Dear students and masters of the New Eden, we are currently investigating the issue, and we will surely look into SP loss reimbursement as soon as we spot the culprit and get everyone's training back on track. Please accept our sincere apologies and let us know if any other training issues arise, apart from the queue pausing. Will reinbursement take MCT into account? I cant even log in for a couple of days and accountS all paused.
We'll do our best to take all the affected characters into account, but if you are still missing any SP after the initial reimbursement, please update your original reimbursement ticket or submit a new one if you haven't done that yet, and our crew will help you out as soon as possible. |
GM Icipher
Game Masters
C C P Alliance
6
|
Posted - 2017.06.09 07:40:36 -
[4] - Quote
Good news from the hard-working devs: the issue should be fixed and no accounts should be affected from now on. Please let us know if your training queue is paused on its own after 7:30 a.m. UTC. |
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